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How golrogel Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your account running and your wallet connections — DANA, OVO, GoPay — working correctly.

Account data onlyDANA, OVO, GoPay wallet contextYour right to access or deleteNo third-party sale of your dataIndonesia-focused data handling
golrogel How golrogel Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security is built into how account sessions and wallet connections are managed. We apply SSL encryption across all data in transit, including the payment references exchanged when you deposit or withdraw via DANA, OVO, or GoPay. Internally, access to account data is restricted by role — only the teams that need your information to operate your account or resolve a support case can view it. We review our data practices when regulations in eligible regions change, so what you read here reflects how we currently operate.

SSL Encryption

Every data exchange between your device and our servers — including wallet payment references from DANA, OVO, and GoPay — travels over an encrypted connection. We do not transmit account credentials in plain text.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your display settings. We do not use advertising cookies that track you across unrelated third-party sites.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable local regulations. Once that window closes, we remove or anonymise records that are no longer needed.

Your Correction Rights

If the personal details on your account are wrong — name spelling, email address, or linked wallet reference — contact support with proof of the correct information and we will update the record.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove the personal data we hold about your account, our support team is the right starting point. Send your request with your registered account email and we will respond with what we hold and your options. For wallet-linked queries — such as which DANA, OVO, or GoPay transaction references we have stored — include your approximate transaction date so we can locate the records quickly.

Team online

Live Chat

Reach us through the live chat widget inside your account. Confirm your registered email and describe your data request clearly — we handle privacy queries the same session where possible.

Email Support

Write to our support address with your account ID and the specific data you want to access or remove. We aim to respond to privacy requests within a reasonable working period.

Account Settings

Some data preferences — like linked wallet display and session history — can be reviewed directly inside your account settings panel before you escalate to a formal request.

Common Questions About Your Data and This Policy

These are the privacy questions we hear most from players in Indonesia. If your question is not covered below, reach out through live chat or email and we will point you to the right part of your account.

We collect your name, email, and login credentials at registration. If you link DANA, OVO, or GoPay, we store a transaction reference and wallet identifier — not your PIN or full wallet password.

Yes. Send a request from your registered email address through live chat or our support email. Include your account ID and we will compile what we hold and send it to you.

Contact support with your account ID and a deletion request. We will remove data not covered by a legal retention obligation and confirm once the process is complete.

We share only what is necessary — payment processors like the e-wallet rails you use receive transaction data to complete your deposit or withdrawal. We do not sell or rent your data to advertisers.

We retain records for the period required by applicable local regulations in eligible regions. Once that retention window ends, we remove or anonymise data that is no longer operationally needed.

Contact support immediately through live chat. Change your account password first, then describe the suspected access. We will review your session logs and respond with our findings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.